Responsible Gambling at Betfair

At Betfair, we are committed to providing a safe and enjoyable betting experience for all our customers. Gambling should always remain a form of entertainment, never a way to make money or escape personal difficulties. We encourage every customer to gamble responsibly and stay in control.

Our Commitment to You

Betfair takes responsible gambling seriously. We provide a range of tools and resources designed to help you manage your gambling activity and make informed decisions. Our goal is to prevent problem gambling before it starts and support those who may need help.

Tools to Help You Stay in Control

We offer several self-management features that you can access through your account settings at any time:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — control the maximum amount you can lose within a chosen timeframe
• Time-out periods — take a short break from gambling for 24 hours, 48 hours, 7 days, or longer
• Self-exclusion — exclude yourself from all Betfair products for a minimum period
• Reality checks — receive notifications reminding you how long you have been logged in
• Account history — review your full transaction and betting history at any time

Signs of Problem Gambling

It is important to recognise when gambling may be becoming a problem. Consider the following warning signs:

• Spending more money or time on gambling than you can afford
• Chasing losses by placing larger or more frequent bets
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, or relationships because of gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to family or friends about your gambling habits

If any of these apply to you, we encourage you to seek support immediately.

Where to Get Help

Several independent organisations provide free, confidential support for anyone affected by problem gambling:

Protecting Minors

Betfair strictly prohibits underage gambling. You must be 18 years of age or older to open an account and place bets. We carry out age verification checks on all new customers and reserve the right to request additional documentation at any time.

We also recommend that parents and guardians use filtering software to prevent minors from accessing gambling websites.

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Never gamble with money you cannot afford to lose
• Take regular breaks during gambling sessions
• Avoid gambling when upset, stressed, or under the influence of alcohol
• Treat gambling as entertainment, not a source of income

If you have any questions about our responsible gambling policies or need assistance with any of our self-management tools, please contact our customer support team. We are here to help you enjoy a safe gambling experience.